|
10,000 Calls to Engage Toledo since Jan. 1, 2018
Mayor Wade Kapszukiewicz took the 10,000th call to Engage
Toledo since Jan. 1, 2018.
The caller asked the mayor to fix a pothole in the right
lane of southbound Secor Road, just north of Laskey Road. A
video of the call can be found here.
Mayor Kapszukiewicz apologized for the pothole and
acknowledged city crews are hustling to fill as many
potholes as they can during breaks in the weather. The city
filled 5,558 potholes this year as of Friday.
Engage Toledo - a citizen-focused, 24-hour a day, seven day
a week operation to improve the collection, management,
completion, and follow-up of citizen service requests -
started in October, 2015.
The Engage Toledo program lets people report issues via a
smart phone app, through the city website, or by calling
419-936-2020.
It has several features, including translation services for
non-English speakers, a courtesy call back feature, and a
service request finder.
In 2015, there were 38,445 service requests made using
Engage Toledo. That increased to 39,801 in 2016 and jumped
again in 2017 to 49,312.
The city has managed 137,588 requests for services since the
program started.
|
